Business Relationship Manager: Careers in IT service management (BCS Guides to IT Roles)

Business relationship management (BRM) is central to all aspects of an organisation’s interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.
ASIN: 1780172508
VSKU: BVV.1780172508.VG
Condition: Very Good
Author/Artist:Brewster, Ernest
Binding: Paperback
Note: Any images shown are stock photographs and product may differ from what is shown.
Condition Notes: Book has little sign of wear or use